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To set up a Call queue, in the Groups admin center, expand, choose, and then choose. Type a name for the Call queue in the box at the top. overflow virtual receptionist. To include an existing resource account: Under, pick the button to add a resource represent this Call line.

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Select the button beside the resource account you wish to assign to this Call line. At the bottom of the pane, select the button. If you require to create a resource account: Under, select the button to include a resource account for this Call line. On the pane, look for any set of letters to pull up the outcomes dropdown.

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On the pane: Key in a descriptive. Agents see this name when a call exists to them. Type in a descriptive for the resource account. Select the dropdown and select. At the bottom of the pane, select the button. On the pane, choose the button. Representatives see the resource account name when they receive an incoming call.

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Assign outbound caller ID numbers for the agents by defining several resource accounts with a contact number. Representatives can pick which outgoing caller ID number to use with each outgoing call they make. Within the Calls App, agents can use their Call Queue (CQ)/ Automobile Attendant (AA) number or their own individual Direct In, Ward Dial (DID).

On the pane, look for the resource account(s) you wish to enable agents to use for outgoing caller ID purposes. Select the button beside the resource account with a designated contact number. Select the button at the bottom of the pane. If you do not have a resource account with an assigned contact number: Under, select the button to include a resource account.

Select the button at the bottom of the results. On the pane: Key in a descriptive. Representatives see this name when a call is provided to them. Enter a descriptive for the resource account. Select the dropdown and choose. At the bottom of the pane, select the button.

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After you have actually developed this brand-new resource represent calling ID, you'll still need to: Pick a supported language. This language is used for system-generated voice prompts and voicemail transcription, if you enable them. When you've selected a language, choose the button at the bottom of the page. Define if you want to play a welcoming to callers when they arrive in the queue.

The uploaded recording can be no larger than 5 MB. If you pick, the system reads the text that you type (as much as 1000 characters) when the Call line responds to a call. Note When using Text to Speech, the text should be gone into in the language chosen for the Call queue.

Teams provides default music to callers while they are on hold in a queue. The default music provided in Groups Call queues is without any royalties payable by your company. If you desire to play a specific audio file, select and upload an MP3, WAV, or WMA file. Note You are accountable for individually clearing and protecting all needed rights and authorizations to utilize any music or audio file with your Microsoft Teams service, which might include copyright and other rights in any music, sound results, audio, brands, names, and other content in the audio file from all relevant rights holders, which may consist of artists, actors, performers, artists, songwriters, authors, record labels, music publishers, unions, guilds, rights societies, cumulative management companies and any other celebrations who own, control or certify the music copyrights, sound impacts, audio and other intellectual residential or commercial property rights.

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Review the requirements for including agents to a Call line. You can add up to 200 representatives through a Teams channel. You must be a member of the group or the developer or owner of the channel to add a channel to the queue. To use a Groups channel to manage the line: Select the radio button and select (overflow call handling).

Select the channel that you want to utilize (only basic channels are fully supported) and select. The following customers are supported when utilizing a Groups channel for Call lines: Microsoft Teams Windows client Microsoft Teams Mac client Keep in mind If you use this choice, it can take up to 24 hours for the Call line to be fully operational.

You can include up to 20 representatives individually and as much as 200 agents by means of groups. If you wish to include private users or groups to the queue: Select the radio button. To to the line: Select, look for the user, choose, and then choose. To to the queue: Select, search for the group, choose, and then select.

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Keep in mind New users added to a group can take up to 8 hours for their first call to show up. If there are more than 200 members in the group, just the first 200 members, in alphabetical order, will be added as agents to the Call line. Essential Known concern: Designating personal channels to Call lines When using a personal channel calls will be dispersed to all members of the team even if the private channel just has a subset of group members.

reduces the amount of time it considers a caller to be connected to a representative after the agent accepts the call. For conference mode to work, representatives in the Call line should use among the following clients: The latest version of the Microsoft Teams desktop customer, Android app, or i, OS app Microsoft Teams Phone System version 1449/1.

2020051601 or later Agents' Teams accounts should be set to Teams, Just mode. Representatives who do not meet the requirements aren't consisted of in the call routing list. We recommend making it possible for conference mode for your Call queues if your agents are using compatible clients (overflow virtual receptionist). Idea Setting to is the recommended setting. overflow answering service. When you have actually selected your call answering choices, select the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the line from Skype for Service Server. Conference mode is required if Groups users need to consult/transfer calls with Call queues. Agents might hear the configured music on hold in line for up to 2 seconds when first signing up with the call.

If you need to utilize Conference mode, select,, or as the. If you need to use Attendant routing, set Conference mode to. Keep in mind If Compliance recording is enabled on the representatives, the combination of and isn't supported. If you need to utilize, select,, or as the.

When using and when there are less employs line than available representatives, just the first two longest idle agents will exist with calls from the line. When using, there might be times when an agent receives a call from the queue soon after ending up being not available, or a brief delay in getting a call from the line after appearing.